Each industry experiences its own technology challenges, but healthcare might have the toughest ones today.
Growing quantities of electronic health records (EHR), strict HIPAA requirements for confidentiality of patient information and modern billing systems demand improved IT infrastructure. So does the growing use of mobile technology by both patients and providers.
And since that same infrastructure also supports critical elements of care, it must be redundant and continuously monitored to make sure that it’s up and running — without interruption and without exception.
Evolving delivery models also strain IT resources. Emphasis on convenience, customer service and price transparency has given rise to multi-location urgent and retail care centers, outpatient clinics and other niche providers to suit consumer preferences.
With more patient choice, healthcare providers are more interested in the customer experience.
Keeping patient amenities such as wi-fi networks available and secure is key to making that experience enjoyable and producing high online provider ratings and repeat customer visits.
As if those considerations weren’t enough, add into the mix an uncertain legislative environment and the always-pressing need to control costs. They make a complex situation even more complicated.
How Trextel Can Help
That’s where we come in. Trextel can take those and other IT challenges posed by multi-site, multi-platform IT deployments off your hands, leaving you free to focus on serving patients and growing your business. We’ll install and upgrade your network, voice and data systems and security to help you operate, communicate and collaborate effectively both today and tomorrow.
With business locations spread all over the place, it’s critical that every remote network runs at peak performance. When it comes to patient care, there’s no time for downtime. Trextel keeps all your remote locations running at peak performance, with monitoring and management for every layer of your IT and network infrastructure.
“I rate Trextel a 10 for their responsiveness and customer
focus. They do a great job keeping all our sites up and
operational, no matter where they are.”
Trextel Monitoring Solution Eases Healthcare Provider’s Pain
A national healthcare provider had experienced unprecedented growth while adding over a thousand clinics across the country. Tired of the overwhelming number of support tickets and virtually endless costs involved with attempting to handle the wide area network management internally, the company instead opted to bring in Trextel as a trusted partner to resolve their pain.
Trextel’s engineering team rapidly implemented a monitoring solution and deployed it to over 2,100 locations across the United States. In addition, Trextel developed custom APIs, enabling integration into the customer’s Remedy ticketing system.
Less than a year after the kickoff, the customer was so happy with their Trextel services, they decided to expand their relationship with Trextel beyond managed services into video surveillance and digital signage.