If your company can use 10x fewer support tickets, you should really give IntelliTrex a try.

 

When it comes to your business, there’s no time for downtime. IntelliTrex, Trextel’s proprietary Managed Services software keeps your locations running at peak performance, with proactive solutions that cut through the noise common to most managed services platforms, dramatically reducing support tickets.

 

IntelliTrex also boasts a patent-pending cellular grading algorithm that provides a true picture on your cellular primary, back-up and dual service networks.  In-depth reporting capabilities also prevent runaway data plans.

 

Trextel’s cloud-based Network Management platform proactively monitors every network and device – delivering robust performance reports and actionable alerts to maintain SLAs and improve operational efficiencies.

 

Our Help Desk and hardware maintenance services give hands-on response to every remote location. Enterprise customers and rapidly growing organizations rely on Trextel’s managed lifecycle services including comprehensive account management, stewardship reviews, technical consultations, audits and vendor and carrier management. We ensure singular ownership of the performance of your remote IT infrastructure – from edge devices and systems to the entire enterprise WAN.

 

In addition to our hands-on approach, IntelliTrex puts the intelligence into its managed services platform by using Machine Learning AI to automate troubleshooting processes, eliminating alerts and tickets by automatically fixing common issues before your staff even knows there was a problem. Imagine a technology solution that gets smarter the longer you use it versus planned obsolescence.  That is intelligent monitoring.

Managed Services


Intelligent Network Monitoring and Support

Trextel keeps a vigilant eye on every aspect of your network and devices. Our proprietary Network Management Platform provides multi-level dashboard visibility into the network and device performance for your widely dispersed, remote locations. We also monitor carrier performance utilizing our patent pending cellular grading system with a full system view of cellular and broadband primary, secondary and dual carrier solutions. It seamlessly integrates with a wide-range of providers for a single view, connecting key areas such as metrics, alerts, tickets, Help Desk, inventory and hardware replacements.

  • Self-healing Proactive Monitoring and Support
  • Built-in Alerts and Ticketing
  • Advanced Reporting, Performance Metrics
  • Patent-Pending Cellular Grading Algorithm
  • Customer Accessible Portal
Managed monitoring and network management

Trextel manages every aspect of your remote networks and devices via our single dashboard.

Hardware Services

Keep your dispersed locations up and running with Trextel’s hardware services. With multi-platform hardware support and nationwide coverage for installation and service, we take care of your entire inventory needs as well as manage break/fix, and replacements.

  • On-Site or Warehouse Managed Inventory
  • Multi-platform Hardware Maintenance
  • Next day Replacement (7x24x4, 8×5, and 8x5x4 options)
  • RMA Management
  • Asset Disposal, Recycle, Certified Destruction
  • Hardware Buy-back

Help Desk Support

To ensure your remote locations get the help they need, when they need it, Trextel provides 24/7 comprehensive Help Desk services. The services include Tier 1 and 2 support with formal escalation procedures as well as Tier 3 technical support. Our services integrate with your existing ticketing systems such as Remedy, ServiceNow TTS, and more.

Technician as a Service (TAAS)

To ensure your remote locations get the help they need, when they need it.

  • IT Problem Resolution, Moves, Adds, Changes, Removals
  • Work scheduled and directed by you, Trextel or supplier
  • Sites List, System Inventory
  • Coordinate Hardware Shipments, Replacements, Vendors
  • Covers entire technology investment
  • Meets Service Level Objectives

On-Demand Expertise


Trextel’s deep technology and industry experience makes us the perfect partner to help your organization across a broad range of needs. Our on-demand expertise includes independent technical consults, audits and management of vendors and carriers.

  • Key Account Management
  • Stewardship Reviews
  • Technical Consultation
  • Reporting and Audits
  • Escalation Paths
  • Vendor and Carrier Management

Talk to us about how we can support your needs across the full spectrum of remote location operation, including:

Fully Managed Solutions

  • Hardware as a Service
  • Network as a Service
  • Managed Voice Solutions
  • Quick Deploy Temporary Network and Store Solutions
  • Cellular
  • SD-WAN

Managed Cellular Solutions

  • Cellular Primary or Failover Solution
  • Proprietary Intelligent Antenna
  • POTS Replacement
  • OOB Management
  • Single Cloud-based Portal
  • Multi Carrier Support
  • Order, Provision and Manage Plans
  • Expert Rapid Deployment

Managed Video Solutions

  • Live and Recorded Video
  • IP and Legacy Analog Cameras
  • Streaming Technology
  • Cloud Storage
  • Analytics – (for marketing efficacy,
    employee performance, fraud prevention)

Managed Security Solutions

  • 24/7 Monitoring and Support
  • Intrusion Detection
  • Incident Response
  • Threat Mitigation Support
  • Vulnerability Assessment
  • Regulatory Compliance
AnnaS

"We went with Trextel's Managed Services this year to address our rapidly growing organization. Having them take care of our help desk and hardware needs gave us peace of mind and freed us up to get on with business."
Anna S.

Major Retailer

Why Trextel for Monitor and Manage Services?

  • Intelligent monitoring cuts through the noise
  • Guarantees SLAs, minimizes downtime
  • Allows you to focus on core business
  • Lowers operational costs
  • Drives efficiencies
Businessperson in office connected on internet network. concept of partnership and teamwork

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