Onsite support for your remote locations to ensure they get the help they need, when they need it
Trextel’s Technician-as-a-Service (TaaS), on-demand tech support, makes it easy for dispersed enterprises to engage “smart hands” technical support for all their remote locations. We provide a single-source, nationwide solution for onsite IT support, eliminating the complexity of dealing with multiple vendors. We streamline onsite support with a consistent service interface, simplified billing, and comprehensive reporting. Technician as a Service ensures that remote locations have access to on-demand skilled on-site technicians to avoid business disruptions at revenue-critical sites.
You can’t be everywhere – but we can. We staff over 285 full-time technicians with access to a network of over 5,000 field engineers that are ready to execute remote site surveys or install equipment to ensure every new location opening or retrofit meets your high standards of excellence. Our commitment to you: We don’t leave until you are satisfied.
- IT Problem Resolution, Moves, Adds, Changes, Removals
- Sites List, System Inventory
- Coordinate Hardware Shipments, Replacements, Vendors
- Covers entire technology investment
- Meets Service Level Objectives
We are problem solvers with deep experience in a wide variety of technologies, including:
Help Desk/Tech Support
Wi-Fi Planning & Design
Point of Sale
Low Voltage Cabling
Video Surveillance – IP or Analog
Managed Video with POS Integration
Content Delivery Services
Kitchen Display Systems (KDS)
Digital Menu Boards
Data & Voice
Cellular Solutions for POTS Replacement
Hosted IP telephony
Read our blog post, On Demand Tech Support – What is Technician as a Service?, to learn more about 5 problems with the current tech support model.